Best Support Systemis self-hosted support ticket
application.It handle support ticket, manage email ticket, collect
any payment by paypal. It has easy installer so you don’t need any
programming skill. We will keep update reqularly and it has auto
Easy Web Installer: Easy to use step by step
installer wizard will let you install get your service up and
running within minutes. Requires no programming skills.
Remote Server Login:
It’s a special and unique feature.If you have any
existing service with lot of existing user. And you want to use
that service’s login in this application, then you can do that
easily in this app.
Web Chat: Live web chat feature added. You client
can contact with your agent using live chat. You can set easily
Knowledge Base :All site are full of knowledge
article. If any visitor missed any knowledge then it will suggest
always on ticket opening. So it reduces ticket volume.
Email to Ticket :Tickets can be created by simply
sending an email. Ticket responses can also be created by replying
to the same email.
User feedback:Feedbacks are collected through
special emails sent out to user with a like and a dislike button.
These buttons link to a feedback form which the users can use to
provided their detailed feedback.It’s a unique feature of this
Proactive Search:Easy to use search – smart search
engine can find relevant articles even with spelling mistakes
Timezone Control: It’s another unique feature
of this application. It auto control the timezone based your user’s
IP. That means user will see user’s timezone time and Admin will
see admin’t timezone time.
Highly Secured:Uploaded file security, CSRF
protection, brute force security, admin user login failure auto
backoff, auto suspicious IP block. You can also manally block any
ip or release any ip.
Category-wise Custom Fields:You can set category
wise custome field on ticket creation. We know all field are not
suitable for all category so we can add field for all category or
for indivisual category. You can add envato purchase key
verification input box as well.
Social Network Integration :It has
Envato, Google,Facebook, Twitter,LinkedIn, GitHub
and Yahoo user’s login module. You can choose all of any. It has a
nice control panel for social network integration.
Customized Payment :It’s a very useful feature.You
can set a payment of any amount for any service (i.e., hosting fee,
maintenance fees) from on any ticket when required.
Envato module integration :Product code
verification and support duration checks with envato API.And also
Login Using EnvatoButton
Multiple Text Editors:Use the rich text editor of
Customizable Roles and Privileges:Create user
groups with roles and privileges of your choice and add the
intended users to the group. You have full control your
application. You can create any named role with any
Additional Menus :Create your own customized menus
through the admin panel
Easy Customizable Email Templates and Canned
Message:Modify pre-existing templates to send emails to
customers. we don’t want to say much on it, Our hardly request to
see once in live preview then you will see how easy it is.
Easy Customizable Canned Message :It also same as
email template. So easy to design or write any canned message.
- Announcements or notifications :Create
announcements or notifications for visitors or admin users or both
with start time and end time. Sometimes you may want to display any
message to your visitor then you can use it.
- Multiple Theme & Any App Color :It has
multiple theme and you can choose any color of that theme. We will
design many theme in future time to time in future version. It has
auto update feature so you will get all theme in future.
- Manage File Upload :Limit file upload with size
and type. And another unique feature is all uploaded file only
accessable by admin user and only that user who is uploaded. So no
one can download any private file if they have the file direct link
- Auto Update System:You will get a notification
with update details when updates comes, then you just need to press
a button to update. Thats it.
- Multi-Languages:Yes,it is supported
multi-language. You can also choose language separately for Admin
Panel and Site
- Admin Notification:There there two type of setting
for admin notification. First one is
Email Notificationand second one is
On Screen Notification
- Ticket Auto Closing: Ticket auto closing feature
added. Ticket will be close by your settings
- GDPR Compliance: Yes, It has GDPR Compliance
setting you can enable it easily
- Work Log: Staff can add work log and can see the
full work log in ticket details.
- Ticket Auto Assign Rule: Ticket auto assigning
rule added. By this feature you can set your rule for assign.This
rule will be work like a supervisor
- Ticket Auto Closing: Admin can create ticket on
behalf of client.
- Admin Note: Admin can add note on Ticket or
- Lifetime License:There are no recurring fees.
Purchase once and use it for lifetime.
You can create any role like (agent, supervisor,etc) in this
app and give access as your requirment. We have created a agent
role for demo which auth info are given below:
agentIt is our humble request to visit demo site.
Remote Server Login Configuration video
* Marc Bah (cheickmarc) for help us in French Translation
* Freddy (oliverdega) for help us in German Translation
Version - 2.1.8 (26-June-2019) + RTL Support Added + Elite Licenser Support verification system added + Added Addon System, check Admin Settings >> Addons Version - 2.1.7 (10-Mar-2019) ^ Update custom field category input, now you can set multiple category in on custom field Version - 2.1.6 (10-Mar-2019) ^ Updated smpt connection for gmail smtp ^ Fixed remote login custom field bug + Added custom field help text HTML support ^ Fixed Category parent and clild view problem ^ Assign and notification rule bug fixed Version - 2.1.5 (20-Jan-2019) + Added GDPR registration form message option ( Enable it, App Settings-GDPR Settings) ^ Updated assign rule system, now it is support multiple notification user for one category. So you can set multiple user on notification. Version- 2.1.4(06-Jan-2019) + Added disable/enable like dislike buttion feature ^ Fix envato login bug Version- 2.1.3(23-Dec-2018) ^ Fixed email to ticket bug Version- 2.1.2(13-Dec-2018) ^ Fixed some bugs Version- 2.1.1 (13-Nov-2018) + added reply to email in email settings + add support of custom field in remote login ^ Fixed page update bug ^ Fixed many minor bugs Version- 2.1.0 (25-Sep-2018) + Add many more language support,Brazilian Portuguese, Spanish (Colombia), Indonesian, Italian (Italy), Japanese (Japan), Korean (Korea), Dutch (Netherlands), Russian, Thai (Thailand), ^ Fixed many minor bugs Version- 2.0.8 (21-Sep-2018) + Added GDPR Compliance settings Version- 2.0.7 (10-Sep-2018) + Added work log feature Version- 2.0.6 (16-July-2018) + Added country block feature ^ Fixed Date Format bug ^ Update Language Version- 2.0.5 (16-July-2018) ^ Fixed Admin Create Ticket Bug Version- 2.0.4 (16-July-2018) ^ Fix some missing language translation (Please update your override language) Version- 2.0.3 (14-July-2018) ^ Fix some missing language translation (Please update your override language) ^ Fixed social cancel error message Version- 2.0.2 (11-July-2018) ^ Supervisor(Non Super Admin User) Chat Access added ^ Fixed some other issues Version- 2.0 (05-July-2018) + Web Chat Feature added + Ticket Auto closing system added + Ticket Assigning Rule Creation feature added + Admin ticket creation feature added + Admin note on Ticket or User feature added + Added Google Analytics + Added Multiple Payment Currency + Add Client form added in admin panel. ^ Updated Client Info in admin panel ^ Client Password Reset option in Admin panel ^ Ticket delete option added ^ Attach file on Knowledge Creation. + Client can update their timezone in client panel ^ Updated many small issues Version- 1.5.13 (16-April-2018) + Added Envato Login Button Version- 1.5.12 (11-April-2018) + Added another way to set password of and user by admin User List in admin panel. Version- 1.5.11 (10-April-2018) + Added view(design) and language override system + Add html editor on Announcement + Fixed character problem of Announcement and Canned message + Fixed some other bug Version-1.5.10-(16-Mar-2018) + Added Ticket Delete Option + Added Admin user archive option + Added Site User Profile Photo upload feature ^ Updated site user profile ^ Fixed some minor bug Version-1.5.9 -(09-Mar-2018) + Added new feature, seen/unseen by ticket owner status in admin ticket details ^ Fixed some bug Version 1.5.5 (25-Feb-2018) + Added remote server login + Added featured video option for knowledge + Added option for choose language separately for Admin Panel and Site. ^ Updated app settings and more flexibility or setup option added. Version 1.5.2 -1.5.4 ^ Language file updated Version 1.5 + Added Multi-Language Support + Added Email and On Screen Notification ^ Fixed Some bug
Here to see
- Announcements or notifications :Create