Best Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre

Best Support Systemis self-hosted support ticket
application.It handle support ticket, manage email ticket, collect
any payment by paypal. It has easy installer so you don’t need any
programming skill. We will keep update reqularly and it has auto
update feature.


Features Summery

  • Easy Web Installer: Easy to use step by step
    installer wizard will let you install get your service up and
    running within minutes. Requires no programming skills.
  • Remote Server Login:
    It’s a special and unique feature.If you have any
    existing service with lot of existing user. And you want to use
    that service’s login in this application, then you can do that
    easily in this app.
  • Web Chat: Live web chat feature added. You client
    can contact with your agent using live chat. You can set easily
    everyting
  • Knowledge Base :All site are full of knowledge
    article. If any visitor missed any knowledge then it will suggest
    always on ticket opening. So it reduces ticket volume.
  • Email to Ticket :Tickets can be created by simply
    sending an email. Ticket responses can also be created by replying
    to the same email.
  • User feedback:Feedbacks are collected through
    special emails sent out to user with a like and a dislike button.
    These buttons link to a feedback form which the users can use to
    provided their detailed feedback.It’s a unique feature of this
    application. 
  • Proactive Search:Easy to use search – smart search
    engine can find relevant articles even with spelling mistakes
  • Timezone Control: It’s another unique feature
    of this application. It auto control the timezone based your user’s
    IP. That means user will see user’s timezone time and Admin will
    see admin’t timezone time.
  • Highly Secured:Uploaded file security, CSRF
    protection, brute force security, admin user login failure auto
    backoff, auto suspicious IP block. You can also manally block any
    ip or release any ip.
  • Category-wise Custom Fields:You can set category
    wise custome field on ticket creation. We know all field are not
    suitable for all category so we can add field for all category or
    for indivisual category. You can add envato purchase key
    verification input box as well.
  • Social Network Integration :It has
    Envato, Google,Facebook, Twitter,LinkedIn, GitHub
    and Yahoo user’s login module. You can choose all of any. It has a
    nice control panel for social network integration.
  • Customized Payment :It’s a very useful feature.You
    can set a payment of any amount for any service (i.e., hosting fee,
    maintenance fees) from on any ticket when required.
  • Envato module integration :Product code
    verification and support duration checks with envato API.And also
    Login Using EnvatoButton
  • Multiple Text Editors:Use the rich text editor of
    your choice.
  • Customizable Roles and Privileges:Create user
    groups with roles and privileges of your choice and add the
    intended users to the group. You have full control your
    application. You can create any named role with any
    privileges.
  • Additional Menus :Create your own customized menus
    through the admin panel
  • Easy Customizable Email Templates and Canned
    Message:
    Modify pre-existing templates to send emails to
    customers. we don’t want to say much on it, Our hardly request to
    see once in live preview then you will see how easy it is.
  • Easy Customizable Canned Message :It also same as
    email template. So easy to design or write any canned message.

  • Announcements or notifications :Create
    announcements or notifications for visitors or admin users or both
    with start time and end time. Sometimes you may want to display any
    message to your visitor then you can use it.
  • Multiple Theme & Any App Color :It has
    multiple theme and you can choose any color of that theme. We will
    design many theme in future time to time in future version. It has
    auto update feature so you will get all theme in future.
  • Manage File Upload :Limit file upload with size
    and type. And another unique feature is all uploaded file only
    accessable by admin user and only that user who is uploaded. So no
    one can download any private file if they have the file direct link
    too.
  • Auto Update System:You will get a notification
    with update details when updates comes, then you just need to press
    a button to update. Thats it.
  • Multi-Languages:Yes,it is supported
    multi-language. You can also choose language separately for Admin
    Panel and Site
  • Admin Notification:There there two type of setting
    for admin notification. First one is
    Email Notificationand second one is
    On Screen Notification
  • Ticket Auto Closing: Ticket auto closing feature
    added. Ticket will be close by your settings
  • GDPR Compliance: Yes, It has GDPR Compliance
    setting you can enable it easily
  • Work Log: Staff can add work log and can see the
    full work log in ticket details.
  • Ticket Auto Assign Rule: Ticket auto assigning
    rule added. By this feature you can set your rule for assign.This
    rule will be work like a supervisor
  • Ticket Auto Closing: Admin can create ticket on
    behalf of client.
  • Admin Note: Admin can add note on Ticket or
    Client
  • Lifetime License:There are no recurring fees.
    Purchase once and use it for lifetime.
  •  

    Demo Site
    Infomation

    User/Visitor Login:

    URL:

    User :


    Password:
    user

    Admin Panel:

    URL:

    User :
    admin

    Password:
    admin

    Agent Panel:

    You can create any role like (agent, supervisor,etc) in this
    app and give access as your requirment. We have created a agent
    role for demo which auth info are given below:

    URL:

    User :
    agent

    Password:
    agentIt is our humble request to visit demo site.

    Remote Server Login Configuration video





    Special thanks
    to

    * Marc Bah (cheickmarc) for help us in French Translation
    and

    * Freddy (oliverdega) for help us in German Translation

    Version - 2.1.8 (26-June-2019)
    + RTL Support Added
    + Elite Licenser Support verification system added
    + Added Addon System, check Admin Settings >> Addons
    
    Version - 2.1.7 (10-Mar-2019)
    ^ Update custom field category input, now you can set multiple
    category in on custom field
    
    Version - 2.1.6 (10-Mar-2019)
    ^ Updated smpt connection for gmail smtp
    ^ Fixed remote login custom field bug
    + Added custom field help text HTML support
    ^ Fixed Category parent and clild view problem
    ^ Assign and notification rule bug fixed
    
    Version - 2.1.5 (20-Jan-2019)
    + Added GDPR registration form message option ( Enable it, App
    Settings-GDPR Settings)
    ^ Updated assign rule system, now it is support multiple
    notification user for one category. So you can set multiple user on
    notification. 
    
    Version- 2.1.4(06-Jan-2019)
    + Added disable/enable like dislike buttion feature
    ^ Fix envato login bug
    Version- 2.1.3(23-Dec-2018)
    ^ Fixed email to ticket bug
    
    Version- 2.1.2(13-Dec-2018)
    ^ Fixed some bugs
    
    Version- 2.1.1 (13-Nov-2018)
    + added reply to email in email settings
    + add support of custom field in remote login
    ^ Fixed page update bug 
    ^ Fixed many minor bugs
    
    Version- 2.1.0 (25-Sep-2018)
    + Add many more language support,Brazilian Portuguese, Spanish
    (Colombia), Indonesian, Italian (Italy), Japanese (Japan), Korean
    (Korea), Dutch (Netherlands), Russian, Thai (Thailand),
    ^ Fixed many minor bugs
    
    Version- 2.0.8 (21-Sep-2018)
    + Added GDPR Compliance settings
    
    Version- 2.0.7 (10-Sep-2018)
    + Added work log feature
    
    Version- 2.0.6 (16-July-2018)
    + Added country block feature
    ^ Fixed Date Format bug
    ^ Update Language
    Version- 2.0.5 (16-July-2018)
    ^ Fixed Admin Create Ticket Bug
    Version- 2.0.4 (16-July-2018)
    ^ Fix some missing language translation (Please update your
    override language)
    Version- 2.0.3 (14-July-2018)
    ^ Fix some missing language translation (Please update your
    override language)
    ^ Fixed social cancel error message
    Version- 2.0.2 (11-July-2018)
    ^ Supervisor(Non Super Admin User) Chat Access added
    ^ Fixed some other issues
    Version- 2.0  (05-July-2018)
    + Web Chat Feature added
    + Ticket Auto closing system added 
    + Ticket Assigning Rule Creation feature added 
    + Admin ticket creation feature added
    + Admin note on Ticket or User feature added
    + Added  Google Analytics
    + Added Multiple Payment Currency
    + Add Client form added in admin panel.
    ^ Updated Client Info in admin panel
    ^ Client Password Reset option in Admin panel 
    ^ Ticket delete option added
    ^ Attach file on Knowledge Creation.
    + Client can update their timezone in client panel
    ^ Updated many small issues
    
    Version- 1.5.13  (16-April-2018)
    + Added Envato Login Button
    
    Version- 1.5.12  (11-April-2018)
    + Added another way to set password of and user by admin User List
    in admin panel.
    
    Version- 1.5.11 (10-April-2018)
    + Added view(design) and language override system
    + Add html editor on Announcement
    + Fixed character problem of Announcement and Canned message   
    + Fixed some other bug
    
    Version-1.5.10-(16-Mar-2018)
    + Added Ticket Delete Option
    + Added Admin user archive option
    + Added Site User Profile Photo upload feature
    ^ Updated site user profile
    ^ Fixed some minor bug
    
    Version-1.5.9 -(09-Mar-2018)
    + Added new feature,  seen/unseen by ticket owner status in admin
    ticket details
    ^ Fixed some bug
    Version 1.5.5 (25-Feb-2018)
    + Added remote  server login
    + Added featured video option for knowledge
    + Added option for choose language separately for Admin Panel and
    Site.
    ^ Updated app settings and more flexibility or setup option added.
    
    Version 1.5.2 -1.5.4
    ^ Language file updated
    
    Version 1.5
    + Added Multi-Language Support
    + Added Email and On Screen Notification
    ^ Fixed Some bug
    
    

     

    Documentation

    Click
    Here to see
























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Best Support System-Live Web Chat & Client Support Desk & Support Ticket Help Centre

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