nDesk Support Center – Ticket System

nDesk – Support Centeris a
complete ticket based help desk software.

nDesk comes fully featured with ticket auto-import, user
auto-register, knowledge base, escalation rules, predefined replies
and many more features.

MAIN FEATURES

  • Dashboard

    Overview of your activity including active tickets and
    unassigned tickets.

  • Support Tickets

    Complete ticket based support system – help
    desk.

  • Ticket Auto-Import

    Ticket Auto-import from any IMAP enabled email account.

  • User Auto-Register

    Automatically register user accounts on ticket creation.

  • Escalation Rules

    Use Escalation Rules to escalate tickets if they are not
    resolved within a certain period of time.

  • Predefined Replies

    Respond fast to frequently submitted issues.

  • Knowledge Base

    Manage all your documentation in one place.

  • Guests, Users, Staff

    Predefined account roles.

    Customizable staff roles (permissions).

  • Multi Language Support

    System can be easily translated to any language.

  • Customizable

    Multiple themes to select from.

  • Easy Installation, Gravatar support, Email Notifications,
    Per Ticket Escalation Rules and many
    more…
  • REQUIREMENTS

    To run nDesk your hosting server must support the following:

    • PHP version 5.4 or greater;
    • MySQL version 5.5 or greater;
    • PHP PDO MYSQL extension;
    • PHP IMAP extension (for tickets autoimport);
    • Cronjob (for automated tasks like email to ticket and
      escalation rules processing).

    CHANGELOG

    Version 1.0 (15
    June, 2016)

    * Initial Release
    













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nDesk Support Center – Ticket System

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